Terms & Conditions

Web Hosting Terms and Conditions

Web Hosting

Oraco Solutions (oracosolutions.com) reserves the right to suspend or cancel a customer’s access to any or all services provided by Oraco Solutions, where Oraco Solutions decides that the account has been inappropriately used. Oraco Solutions reserves the right to refuse service and/or access to its servers to anyone.

Fraudulent Transactions made to Oraco Solutions by any Customer will result in that Customer having the withdrawal and services of their services deleted immediately.

Scripts on the site must be designed to produce web-based content, and not to use the server as an application server. Using the server to generate large volumes of email from a database is an example of an activity that is not allowed. Scripts should not attempt to manipulate the timeouts on servers. These are set at the present values to ensure the reliability of the server. Sites that reset these do so because they are resource-intensive, adversely affect server performance and are therefore not allowed.

Sites must not contain scripts that attempt to access privileged server resources or other sites on the same server.

You are responsible for all scripts, including 3rd party or open-source software, that are installed on your webspace. In the event of a script that you install causing damage or loss of data to your site or any server resources, we reserve the right to charge you our off-site technical support hourly rate for the time taken to restore the services to the previous working state.

Oraco Solutions shall not use or permit use, either directly or indirectly, or through its customers and resellers, of any Hosting Order, in violation of this Agreement, and for any of the activities described below – For any unacceptable or inappropriate material as determined by Parent in its sole discretion, including but not limited to Topsites, IRC Scripts/Bots, Proxy Scripts/Anonymizers, Pirated Software/Warez, Image Hosting Scripts (similar to Photobucket or Tinypic), AutoSurf/PTC/PTS/PPC sites, IP Scanners, Bruteforce Programs/Scripts/Applications, Mail Bombers/Spam Scripts, Banner-Ad services (commercial banner ad rotation), File Dump/Mirror Scripts (similar to RapidShare), Commercial Audio Streaming (more than one or two streams), Escrow/Bank Debentures, High-Yield Interest Programs (HYIP) or Related Sites, Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme), Sale of any controlled substance without prior proof of appropriate permit(s), Prime Banks Programs, Lottery Sites, MUDs/RPGs/PPBGs, Hateful/Racist/Harassment oriented sites, Hacker focused sites/archives/programs, Sites promoting illegal activities, Forums and/or websites that distribute or link to warez/pirated/illegal content, Bank Debentures/Bank Debenture Trading Programs, Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com), Mailer Pro.

Oraco Solutions will disable any domain that fails to adhere to the following criteria as soon as we are made aware, in line with current working practices:

The primary purpose of any site must be to provide web-based content to viewers. Files on the site must be linked to the website.

The primary purpose of any script must be to produce a web page. Scripts that send a single email based on user-entered information, or update a database are acceptable. Scripts that send bulk emails or perform processor-intensive database processes are not allowed. All outgoing mail is monitored and filtered and must be sent to or from an Oraco Solutions–hosted domain.

Sites must not contain Warez, copyright or other illegal material. The onus is on you the customer to prove that you own the rights to publish material, not for Oraco Solutions to prove that you do not.

Sites must not contain pornographic or other lewd material. Adult Material includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of “adult material” is left entirely to the discretion of Oraco Solutions. You must contact Oraco Solutions with your intention for Adult material before proceeding with your web development project. Any Child pornographic will not be tolerated, we will provide any necessary information to legal agencies as required by law.

Sites must not use over 25% of system resources, including but not limited to Memory, CPU, Disk, Network, and Bandwidth capacity, for longer than 90 seconds in any consecutive 6 hour period.

Sites must not execute long-running, stand-alone, unattended server-side processes, bots or daemons, run any type of web spiders or indexers, run any software that interfaces with an IRC (Internet Relay Chat) network, Run, host, or store any P2P client, tracker, software, server, files, content or application, including BitTorrent, participate in any P2P or file-sharing networks, run any gaming servers, run cron entries with intervals of less than 15 minutes, store over 100,000 files, constantly create and delete large numbers of files on a regular basis, or cause file system damage, run any MySQL queries longer than 15 seconds, divide Multi-Domain Hosting Orders into smaller packages to resell. Multi-Domain Hosting Orders may be used by only one company/individual to host multiple domain names/websites.

Store a large number of media files (audio, video, etc.), wherein the limit is at Oraco Solutions’ sole discretion.

Send over 100 messages per hour per user and/or 300 messages per hour for a domain name. Receive a high volume of emails, by a user or domain name, in any given period of time.

Use the email service for sending or receiving unsolicited emails.

Use the email service for sending or receiving emails through automated scripts hosted on your website. For sending out promotional emails, email campaigns, etc., we recommend using the Mailing Lists feature rather than using your email account. Upon detection of such emails going through the regular mailing system, such emails will get classified as spam even though the recipient might have opted in for receiving such emails. This would lead to immediate cessation of mail sending capabilities for the user or the domain name. A frequent violation would lead to permanent suspension of the domain name.

Sending emails to invalid recipient email addresses. On receipt of too many bounce back messages due to invalid recipient email addresses, the user sending such emails would get blocked. A frequent violation would lead to permanent suspension of the domain name.

Sending emails from an email address that is not valid and which results in triple bounces would result in the suspension of the user sending such emails. A frequent violation would lead to permanent suspension of the domain name.

Send emails with malicious content. Such emails could be emanating from the user(s) whose machine(s) are infected with a virus or malware and such activity could be happening without the user(s) knowledge or user(s) could be unknowingly sending out emails whose receivers may deem them as unsolicited.

Purchase/use a Dedicated IP Address without installing an SSL Certificate.

General

Oraco Solutions has a Police Liaison function and we are committed to assisting, and cooperating with, all law enforcement and government agencies in helping to reduce Internet Crime.

Oraco Solutions will suspend access to an account which:

Contains invalid or fraudulent details.

Initiates a payment card chargeback.

If Oraco Solutions disables a site or server, we will:

Send an email to the account administrator, informing them of the suspension – please ensure you use an email address that will be unaffected by any suspensions, to ensure that you are immediately made aware of any changes in your account status.

If deemed applicable, provide follow-up correspondence detailing the reasons for the suspension and what actions, if any, the administrator should take to rectify the situation.

Not re-enable any domain or server that has a history of similar misuse.

Pass the account to the appropriate department to resolve any outstanding issues such as account balance or closure.

For less serious cases, such as email problems, the support department will contact you during office hours and inform you of any changes made to your account and the reasons for those changes.

If an action is taken against a site or server, you should communicate via our support pages.

Restoration of any and all services suspended during an investigation will be considered on a case-by-case basis.

Resellers of Oraco Solutions Terms and Conditions

Oraco Solutions offers Reseller Hosting/Domains options to companies/businesses/individuals for use in conjunction with these terms and conditions. It is also important to note that Oraco Solutions expects that any companies/businesses/individuals applying to become a Reseller have “some” experience in this field; Oraco Solutions will offer support for any technical difficulties that arise within the console; however, we will not train people how to use these systems if they have no knowledge of any basic principles regarding Web Hosting or Domains. We will, however, guide them through the use of the console until such a time.

There are many manuals available through the knowledge base sections within the console, these manuals give clear answers to the many questions a reseller may have. We suggest that these are considered before seeking support.

Termination

A Reseller account can be terminated by Oraco Solutions for a number of reasons:

Inactivity

Low purchases – The reseller will be contacted.

Conflict of Interest

Fraud

Complaints

Oraco Solutions can terminate a Reseller account by giving them 30 days’ notice; We do not have to justify our reason for termination but may do so by way of an email.

The termination decision is final!